Refund policy

At Armonia, we are committed to ensuring your satisfaction with our products. Please review the following refund policy for details regarding returns, exchanges, and refunds.

Eligibility for Refunds

  1. Eligible Products: Only unopened and unused products are eligible for return. Given the nature of our products, we are unable to accommodate returns or exchanges for items that have been opened or used.

  2. Return Timeframe: Initiate a return within 30 days of the purchase date. After this period, we cannot process returns.

Return Procedure

  1. Contact Customer Support: To begin a return, kindly contact our customer support team via email or phone. Provide your order details and the reason for the return. Our team will guide you through the return process and provide necessary instructions.

  2. Shipping Returns: You are responsible for the cost of return shipping, unless the return pertains to a product defect or an error on our part. We recommend using a trackable shipping method for secure return transit.

  3. Protecting Product Condition: Package the product securely to prevent damage during transit. We cannot accept responsibility for any damage occurring during return shipping.

Refunds

  1. Eligibility for Refunds: After receiving and assessing the returned product, we will determine its eligibility for a refund. Refunds are only applicable to unopened and unused products in their original condition.

  2. Refund Process: If the returned product meets the criteria, we will initiate a refund to the original payment method used for the purchase. Please allow several business days for the refund to reflect in your account, based on your financial institution's processing timelines.

Exchanges

  1. Product Exchange: Direct product exchanges are not available. If you wish to exchange a product, follow the return procedure outlined above and proceed to place a new order for the desired item.

Exceptions

  1. Defective Products: Should you receive a damaged or defective product, promptly reach out to our customer support. We will assess the situation and provide a resolution, which could encompass a replacement, refund, or store credit.

Contact Us

For inquiries or concerns regarding our Refund Policy, feel free to contact our customer support team. We are here to ensure your satisfaction and offer assistance throughout the return process.

Please note that this Refund Policy exclusively applies to direct purchases from Armonia. For purchases from third-party retailers, please consult their refund policy.

We retain the right to modify or update this Refund Policy as needed. For the most current information, kindly review the latest version on our website.